Can I inspect the watch before accepting the delivery?
Yes, you can inspect the watch before accepting the order, and you have the right to refuse the order if you are not satisfied with it.
What should I do if I paid in advance via InstaPay or another payment method and no longer want to receive my order?
You can request a return by contacting us at 01011704336. Once the order is returned to us, your refund will be processed within 12 hours, with the delivery fee deducted from the refunded amount.
Is the watch heavy or lightweight?
Most of our watches have a weight that matches the original model or is very close to its actual weight, giving them a solid and realistic feel on the wrist.
Is the watch water-resistant?
Yes, our watches are water-resistant. However, we recommend avoiding prolonged exposure to water to maintain the watch in the best possible condition.
Does the watch come with a warranty?
Yes. All watches come with a 6-month warranty covering manufacturing defects, including movement issues, rust, and unexpected color changes.
How can I track my order?
Once your order is shipped, you will receive an SMS from our delivery company containing a tracking link. You can use the link to track your order and check its delivery status.
How long does delivery take?
Delivery usually takes 3–5 days, depending on your location and weather or other delivery conditions
Can I choose a specific delivery date?
Yes, of course. Please contact us at 01011704336 to request a specific delivery date, or you can inform the delivery representative directly.
Are the watches original?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I adjust the watch strap after receiving my order?
Absolutely. The strap can be easily adjusted at home or at any nearby watch shop. The adjustment process is simple and straightforward.
What should I do if I receive a damaged watch?
Please contact us immediately at 01011704336 and send us photos or videos of the issue. We will arrange a return or replacement at no additional cost.
What is included with the watch?
Each order includes:
* The watch
* 6-month warranty
* A Centro branded bag
Can I request a gift package?
Yes. Contact us at 01011704336, and we will let you know about the available gift packaging options.