Terms of service

Terms of Service

Last updated: October 3, 2026

Welcome to Centro. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

This website is operated by Centro. Throughout the site, the terms “we,” “us,” and “our” refer to Centro.

By using our website or purchasing any product from us, you agree to be bound by these Terms of Service and any additional policies referenced on this website.

2. Products

We make every effort to ensure that product descriptions, images, colors, specifications, and prices are accurate. However, slight differences may occur between the product shown on the website and the actual product due to photography, lighting, screen settings, or manufacturing variations.

Product availability is subject to change without notice.

3. Orders

When you place an order, you are making a request to purchase the selected products.

We reserve the right to accept, reject, or cancel an order for reasons including, but not limited to:

* Product availability
* Incorrect or incomplete customer information
* Pricing or website errors
* Suspicious or fraudulent orders
* Delivery limitations

If we cancel an order after it has been placed, we will contact you using the information provided with the order.

4. Prices and Payments

All prices displayed on our website are in Egyptian Pounds (EGP) unless otherwise stated.

We reserve the right to change product prices, discounts, promotions, and offers at any time without prior notice.

For Cash on Delivery orders, payment is made when the order is delivered.

Promotional offers may have specific conditions, expiration dates, or quantity limitations.

5. Shipping and Delivery

We deliver orders within Egypt.

Estimated delivery times may vary depending on the customer’s location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

Providing an accurate phone number and delivery address is the customer’s responsibility.

If the customer cannot be reached or refuses to receive an order, additional delivery arrangements may be required.

6. Returns and Exchanges

Our return and exchange conditions are explained in our Refund Policy.

Customers are responsible for checking the product when receiving it and contacting us within the period specified in our Refund Policy if there is an issue with the order.

Products must meet the conditions stated in our Refund Policy to be eligible for a return or exchange.

7. Warranty

Certain products may include a warranty as specified on the product page or at the time of purchase.

The warranty covers eligible manufacturing defects according to the conditions of the applicable warranty.

The warranty does not cover damage resulting from misuse, accidents, scratches, impacts, improper handling, unauthorized repairs, or normal wear and tear unless specifically stated otherwise.

8. Product Care

Customers are responsible for properly caring for their watches.

Avoid exposing the watch to conditions beyond its stated specifications. Water resistance, where applicable, does not mean that a watch is suitable for every type of water exposure.

Damage caused by improper use may not be covered by warranty.

9. Website Information

We reserve the right to correct typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, or other website content at any time.

We may also update or change website content without prior notice.

10. Intellectual Property

All content on this website, including text, images, graphics, logos, product photographs, designs, and other materials, is owned by or licensed to Centro unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.

11. Third-Party Brands and Trademarks

Any third-party brand names, logos, trademarks, or product references displayed on our website belong to their respective owners.

Their appearance on our website does not necessarily indicate an affiliation, partnership, authorization, or endorsement unless explicitly stated.

12. Limitation of Liability

To the extent permitted by applicable law, Centro shall not be responsible for losses or damages resulting from improper use of products, inaccurate information provided by the customer, delivery delays caused by circumstances outside our control, or other circumstances beyond our reasonable control.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page, and the updated version will apply from the date it is published.

14. Contact Us

If you have any questions regarding these Terms of Service, your order, or our products, please contact us through the contact information provided on our website.